Duo Wellness Co. – Privacy Policy

Effective Date: November 12, 2025

 

1. Introduction

Protecting your personal information is a priority. This Privacy Policy applies to www.duowellness.co and Duo Wellness Co. (“Duo Wellness,” “Company,” “we,” “us,” or “our”). It explains how we collect, use, store, and share your personal information.
By accessing or using our website, products, or services (“Services”), you consent to the collection, use, and disclosure of your personal information as described herein, in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws.
Contact: hello@duowellness.co

 

 

2. Personal Information We Collect

Information You Provide

• Name, email, phone number, age, billing/shipping address, and other information you submit directly.

 

Device and Usage Information

• IP address, browser type, operating system, location, pages visited, time spent, and interactions with the Site.

 

Cookies and Pixels

• We use cookies, pixel tags, and similar technologies to improve user experience, compile analytics, and provide personalized marketing.

Order Information

• Payment details, purchase history, shipping information, and other transactional data.

 

 

3. How We Use Your Information

We use your information to:

• Fulfill orders, process payments, and provide invoices.
• Communicate about orders, promotions, and product updates.
• Detect fraud, security risks, or unauthorized activity.
• Improve website functionality, user experience, and services.
• Analyze usage trends for marketing, product development, and research.
• Enforce legal obligations or respond to lawful requests.

 

 

4. Sharing Your Information

We do not sell your personal information. We may share it:

• With vendors, service providers, and contractors to provide Services (e.g., Shopify, Google Analytics, social media platforms).
• To comply with applicable laws or respond to legal requests, subpoenas, or government inquiries.
• With our affiliates or in connection with business transactions (merger, acquisition, or sale of assets).
• In anonymized or aggregated form for research, analytics, or marketing purposes.

 

All third parties are required to handle your information in compliance with applicable privacy laws. Some data may be stored or processed outside Canada; by using our Services, you consent to this transfer.

 

5. Children & Minors

Our Services are not intended for individuals under 19 years of age. Accounts under this age will be deactivated, and personal information deleted.

 

6. Security of Your Information

We use reasonable technical, administrative, and physical measures to protect personal
information from loss, misuse, or unauthorized access.
You are responsible for maintaining account confidentiality, including your password. Notify us immediately of any unauthorized access or security breach.

 

7. Data Retention

We retain personal and order information as long as necessary to provide Services, comply with legal obligations, or resolve disputes, unless you request deletion.

 

8. Your Privacy Rights

You may, subject to legal requirements:

• Access, review, or correct your personal information.
• Request deletion or restriction of your personal information.
• Withdraw consent to the use of your personal information.
• Designate an Authorized Agent to make privacy requests on your behalf.
  
  

Requests can be made by contacting hello@duowellness.co.

 

9. Behavioral Advertising

We may use your data to deliver targeted advertisements. You may opt out at any time via:

• Facebook Ads Settings: https://www.facebook.com/settings/?tab=ads
• Google Ads Settings: https://www.google.com/settings/ads/anonymous
• Bing Ads Settings:
  https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
• Digital Advertising Alliance: http://optout.aboutads.info/

 

10. Cookies / Do Not Track

You may disable cookies through your browser settings. Some features may not function if cookies are disabled.
We honor Do Not Track signals, but site functionality may be limited.

 

11. Consent

By using our Services, you consent to the collection, use, storage, and disclosure of your personal information as described in this Privacy Policy.

 

12. Intellectual Property

All Site content, including text, graphics, logos, images, and software, is proprietary to Duo Wellness or its licensors. You may print or download for personal use only. Unauthorized reproduction or distribution is prohibited.

 

13. Disclaimers and Limitations

• Services and Products are provided “as is” without warranties.
• Duo Wellness is not liable for direct, indirect, incidental, or consequential damages arising from your use of the Site or Products.

 

14. Updates to Privacy Policy

We may update this Privacy Policy periodically. Continued use of our Services after changes indicates your acceptance.

 

15. Contact Information

Questions about this Privacy Policy can be directed to:

hello@duowellness.co